Before viewing this content, test your knowledge of effective Sales and Marketing techniques with a question from one of our Skills Assessments!
Generating qualified appointments often requires the telemarketer to uncover needs, or "create" them. Which of the following is the most effective way to uncover or "create" needs?
a -
Probe for problems and their consequences with questioning techniques.
b -
Present clearly the features and benefits of the product or service.
c -
Ask if the prospect currently uses a competitive or substitute product.
d -
Stress the advantages of your product.
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