Despite the fact that your business is down due to the coronavirus pandemic, and you may have even laid people off, finding new ways to serve your customers is important to the survival of your business, and of theirs.
Here's where "Reach Out and Touch Someone" can come in handy, besides just expressing empathy.
Your customers and prospects may think of you as providing your traditional products and services to solve their traditional problems. But what if you engage them in a conversation where you see where and how you can help them with their new challenges?
We know that things will change. And many of your customers will have to change their own business models to survive. Ask them what they're thinking. And then see if you can adjust your business model to better fit their current and future needs.
You'll be amazed at the new opportunities that can arise - for both of you.